Privacy Policy in Houston, TX 77069
Last Updated: 9/1/2026
Details We Collect During Service Requests
Houston Water Damage Pros may collect information you share when requesting emergency water extraction or drying help. This can include your name, phone number, email address, and preferred contact method.
We may also ask for the service address, property type, access notes, damage details, and a preferred appointment time. Photos, written messages, and other details submitted through a form may be kept with your request.
If you become a customer, we may record appointment information, work notes, invoices, payment status, and communication related to the visit. We collect only details needed to respond, plan work, document service, or support follow-up questions.
Our website may receive basic technical information through analytics, such as browser type, device category, pages viewed, and approximate location. This information helps us understand site use and improve access for Houston homeowners.
How Customer Details Support Your Request
Houston Water Damage Pros uses submitted information to answer questions, confirm scheduling, and send updates about an emergency extraction or drying visit. Service address details help our team plan arrival and identify the property connected to the request.
We may use appointment records to send reminders, discuss changes, document completed work, and respond to warranty or service questions. Billing details may be used to prepare invoices and support payment processing through the applicable payment provider.
Contact information may also support a service-related follow-up after work is completed. We do not sell customer data to advertisers, data brokers, or unrelated businesses.
Access to information is limited to people or service providers who need it for communication, scheduling, billing, recordkeeping, website operation, or customer support. We may disclose records when required by law or needed to address fraud, safety, or a legal claim.
Outside Services Connected With Website Functions
Houston Water Damage Pros may use outside tools for scheduling, payment processing, and website analytics. These tools can receive limited information needed for the task they perform.
A scheduling service may process your name, contact details, property location, and appointment preferences. A payment service may handle billing information when you pay an invoice. Analytics tools may receive technical details about visits, such as browser type, device category, pages viewed, and general site activity.
Each outside provider has its own privacy policy and information practices. Their handling of data is governed by the terms they publish, along with any choices those services provide.
We do not add unrelated vendor names to this policy when they may change. Information shared with a provider is limited to the function involved. We do not permit these tools to sell your service request details for advertising purposes.
Cookies That Keep Our Website Working
Houston Water Damage Pros may use cookies and similar browser storage for basic website functions. These small files can help remember settings, support page operation, and make it easier to submit a service request.
We may also use limited analytics cookies to learn which pages receive visits, how people move through the site, and whether pages load as expected. This information is used for site maintenance and general improvement.
We do not use cookies for ad tracking or cross-site advertising profiles. We do not place advertising trackers on the website for unrelated businesses.
Most browsers let you review, block, or delete cookies through their settings. Blocking some cookies may affect forms or other basic features. Browser controls differ by device and software, so check the help section for your browser if you need guidance. Continued site use does not require acceptance of advertising cookies.
Record Keeping and Deletion Requests
Houston Water Damage Pros keeps information only for as long as it supports a clear business or legal need. Service records may remain available for warranty questions, billing history, safety documentation, insurance matters, or compliance requirements.
Form submissions and early inquiries may be retained while a request is open, being scheduled, or awaiting a response. After the matter is resolved, records may be removed under our normal recordkeeping practices.
Some information may remain longer when needed for a dispute, an unpaid balance, a legal duty, or an active claim. Backup copies may also take time to clear through routine system cycles.
You can ask us to delete information connected to your request. We may need to keep limited records when a legal or service reason requires it. Deletion requests do not change records that must be retained for lawful business purposes.
Questions, Corrections, and Privacy Choices
You may ask Houston Water Damage Pros to provide access to personal information we hold about you. You may also request a correction when details are inaccurate or ask us to delete information tied to your request.
To help us locate the right records, include your name, contact details, service address, and a short description of your request. We may confirm your identity before making a change or sharing records.
For privacy questions or requests, call (833) 785-0037 or email quote@emergencywaterhouston.com. Written requests may be sent to:
Houston Water Damage Pros 1111 North Loop W, Suite 715 Houston, TX 77008, USA
We will review each request and respond within a reasonable period. Some records may need to remain available for billing, warranty, safety, legal, or compliance reasons. This policy may be updated when our website or business practices change.